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Velimir Sanjković
Episode · #448

PAMETNA HRVATSKA Velimir Sanjković

Guest Velimir SanjkovićHosted by Boris ŽivkovićMay 3, 2026
About this episode
What you'll hear in this conversation

Introducing new technology to a sector as sensitive as elderly care homes brings an immediate tension: how do you streamline operations without sacrificing the deeply human element of care? Velimir Sanjković, CEO of Factory X, has navigated this challenge with Domis, an application designed to manage everything from resident registries to complex health care plans. He describes the initial resistance from staff, often rooted in a "psychological fear" of new tools, and the sheer effort required to input a hundred residents' medication schedules. Yet, the promise remains: faster access to critical information, better record-keeping, and the potential for families to stay connected, even if Sanjković insists that direct contact is "invaluable." You'll hear how to balance these competing demands, and how to make the case for digital tools in an environment where human connection is paramount.

Insights from the conversation
What to take from this episode
01
Domis is offered as "software as a service," with monthly payments and no cancellation periods. When introducing new technology to a sensitive sector, making it easy to opt out reduces the psychological barrier to trying it in the first place.
02
Some care homes "resist" digitalization, not just Domis, due to a "psychological fear" that new technology will replace them or prove too complex. The true adoption challenge for any new tool isn't its features, but the emotional cost of change for the people who will use it daily.
03
The health care module, designed to be comprehensive, demands "a considerable amount of effort" for initial data entry, such as medication schedules for a hundred residents. Even if the long-term benefit is clear, the upfront cost of setup can be the biggest barrier to adoption.
04
The application can automatically generate documents like discharge letters, pulling data already entered for the resident. Automating compliance-heavy paperwork is a tangible, immediate benefit that helps justify the initial data entry effort and makes the case for digital records.
05
Although the app allows relatives remote access to information about residents, Sanjković insists that "direct contact is invaluable." In care-focused industries, the technology's primary role is to support and enhance human connection, never to replace it.
06
Domis integrates legally required resident registries, social work documentation, and comprehensive health care management into one system. Centralizing multiple operational aspects, especially those with compliance requirements, makes a digital solution indispensable.
07
Domis is web-based for administrative staff on computers, but also designed for "operational staff" like nurses and caregivers to use on tablets. Practical adoption hinges on tailoring the user experience and device compatibility to the specific needs of each role.